Payment and cancellation Policy
Invoices must be paid in full 3 days minimum prior to appointment.
For packages comprising twelve sessions or more, we are happy to agree a payment instalment plan as appropriate.
I fully understand that sometimes unforeseen circumstances mean that you may need to cancel appointments. However, in order to meet all of my valued clients’ needs and requirements I have a strict cancellation policy in place.
For cancellations made within 48 hours of an appointment 50% of the fee will be invoiced to the client. Any cancellations made within 24 hours of an appointment will require 100% of the fee to be paid by the client.
Arriving late for an appointment:
If you are running late for an appointment please contact me as soon you can. I will do my best to provide you with your full appointment time allocation, but this may not always be possible.
When it is not possible the session fee remains payable in full.
Contact outside of appointments:
I can be contacted outside of scheduled appointments via telephone call, text or email and will always aim to respond to you within 24 hours. Should additional regular and frequent contact be required fees will be discussed.
Record Retention Policy
The Client acknowledges that the Coach has disclosed his/her record retention policy with respect
to documents, information and data acquired or shared during the term of the Coach-Client relationship.
Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/
electronic) for a period of not less than 7 years.
Either the Client or the Coach may terminate this Agreement at any time with 1 week written notice.
Client agrees to compensate the Coach for all coaching services rendered through and including
the effective date of termination of the coaching relationship.
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or
warranties of any kind or nature, express or implied with respect to the coaching services negotiated,
agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect,
consequential or special damages. Notwithstanding any damages that the Client may incur, the
Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to
the amount actually paid by the Client to the Coach under this Agreement for all coaching services
rendered through and including the termination date.
This document reflects the entire agreement between the Coach and the Client, and reflects a complete
understanding of the parties with respect to the subject matter. This Agreement supersedes all
prior written and oral representations. The Agreement may not be amended, altered or supplemented
except in writing signed by both the Coach and the Client.
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and
Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is
not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s
fees and court costs from the other party.
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the
remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision
of this Agreement is invalid or unenforceable, but that by limiting such provision it would become
valid and enforceable, then such provision shall be deemed to be written, construed, and enforced
as so limited.
The failure of either party to enforce any provision of this Agreement shall not be construed as a
waiver or limitation of that party's right to subsequently enforce and compel strict compliance with
every provision of this Agreement.
This Agreement shall be governed and construed in accordance with the laws of the Great Britain,
without giving effect to any conflicts of laws provisions.
Video and audio recordings
Strictly no form of Recordings of the sessions are allowed.